There is an item on my account that I am sure I returned. What do I do?

Answer

If you remember returning an item that is still on your account, please contact the library that you remember returning the item to. The library staff will check the shelves to see if they can find the item. If the item isn't found, the item will be marked "claim return" and all six branches will look for the item for a period of 30 days. During those 30 days, you will not accrue overdue fines for the item, and you will still be able to check out as long as your account is still in good standing. 

If the item is found in the library, the item and any associated fines or fees will be removed from your account. 

If you find and return the item, you will not have any lost fees, but you will be responsible for paying any overdue fines for the item.

If the item is not found within the 30-day claim return period, the item will be marked as lost and you will be responsible for paying the lost fee and processing fee for the missing item. 

Claim Returns are addressed in Policy 205.04

 

 

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  • Last Updated Jul 11, 2025
  • Views 4
  • Answered By Reference Librarian

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